There’s little doubting that the gradual economic recovery of the last few years is something we’re all pleased about. However, while we’re returning to growth, business remains cautious about making long term investments when it’s still not clear what’s around the corner. This is true for almost any part of a business – from physical infrastructure, to marketing and, perhaps most significantly, in IT. There are a range of preconceived notions about IT projects being expensive, disruptive and having hard to measure Return on Investment (ROI).
This apprehension is perfectly understandable – but we also know that investment is essential for long term growth. Deploying new tools and solutions can boost productivity, cut costs and make your company more efficient. However, no one wants to spend big on enormous IT projects where the company will only begin to see benefits two years (or more) down the line. This kind of project feels sensible in times of plenty, yet is less than a sure bet when times are tight. As a result, businesses are looking to invest in tools and solutions which will bring measurable ROI in the short, medium and long term.
In this post we’ll be looking at how this growing need for rapid ROI is being answered by tools such as Nintex Workflows.
Why the fear of IT projects?
When CTOs suggest the idea of a new IT implementation to their colleagues, it’s not unusual for the rest of the executive team’s hearts to drop. There are a range of reasons why businesses fear starting new projects, and these include:
- Risk: there have been a number of horror stories over the years about major enterprise IT flops. No one wants to invest considerable sums of capital in a project, only to see it fall apart.
- Elusive benefits: many IT infrastructure projects take a long time to complete and often have no visible outcomes to many of your company’s users. Yes, replacing your servers might be essential, yet when everything feels the same to non-technical users, the benefits are far from clear.
- A lack of knowledge: end users are gradually becoming more tech savvy, as IT penetrates deeper into our personal lives. Nonetheless, adapting to new systems can be stressful, and fears about ‘not understanding computers’ are regularly expressed.
- Costs: many IT solutions come at a high price, which can be particularly off putting when times are tight.
When combined, the above set of risks can make introducing new IT infrastructure a hard sell.
Underlying most businesses are a series of processes and procedures. These activities are the lifeblood of most companies – from on boarding new colleagues to processing order forms and paying invoices. Some workflows remain exclusively within a particular department, while others carry across the business. And workflows often pose a major problem for companies. They require a lot of time, depend on people remembering their responsibilities and mean people have to carry out actions which add to their already busy day jobs. Yet when workflows are delayed, companies put their reputations on the line – producing work behind time, or paying invoices late makes you look inefficient and undependable.
Nintex workflows have been designed to alleviate just this kind of pressure. They configure smoothly with a wide range of existing enterprise IT solutions – SharePoint, CRMs and Salesforce to name a few, and automatise workflows between different parts of the company. With an easy to use ‘drag n drop’ interface, even non-technical users can build workflows to make business happen more fluidly in Nintex.
To illustrate how this works, we might think about how a company processes an order form they receive. Without Nintex, this will require a range of people in different departments to forward emails and documents to one another, discuss ideas, feed data into the system and eventually reply to the order. There are so many steps where this could go wrong. Not so with Nintex; the platform would logically automatise the steps, and give each colleague a reminder and checklist of what they need to do before passing the order on. As a result, orders get processed for more efficiently, and the company becomes far more effective.
How Nintex makes you confident of rapid ROI
As the example above demonstrates, an automated workflow can bring a company so many benefits. Work gets done quicker, customers are more pleased with the service provided and therefore more likely to return – and this directly impacts on the bottom line. Unlike many enterprise IT solutions, Nintex is deployed quickly and is so easy to use that most employees are building workflows in no time at all. All this contributes to Nintex providing companies with the elusive rapid ROI they’re seeking. And don’t just take our word for it – a recent study by Forrester Research found ROI of up to 176% over three years after deploying Nintex.
The need for rapid ROI is crucial for our time – and Nintex answers that call.